ServiceNow Architect

Engagement Type: Implementation

Description: ServiceNow Architect required to establish an enterprise wide technical architecture and implementation strategy to set the foundation for enduring success.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.
– Understanding of Servicenow modules, integration hub and hands on experiences with Servicenow integrations OOTB, Custom, with third party applications.
– Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, all scripted aspects of the ServiceNow system.
– Deep understanding of ITSM, CSM, Field Service Management, Governance, Risk and Compliance, IT Operations Management modules.
– Understanding of Agile way of working User Story, Sprint model.

5 Areas of Responsibility:

– Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes and requests.
– Take responsibility for designing the Proof of Concept.
– Manage end user expectations.
– Represent the Consulting organisation with the upmost professionalism.
– Work with the Consulting group and help them explore the needs of their client.

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