Support Specialist

Engagement Type: BAU

Description: We are looking for a talented technical support specialist with a strong background in tier-2 support to join us in building the next-generation Telehealth and Medical Solutions to be used by millions of patients and clinicians all around the world. You will be supporting our customers and SI with their production environments, while you will provide outstanding customer experience. If you’re looking for a chance to truly affect the lives of others, to work with cutting edge technologies and to collaborate with huge national and international clients, then join us in reimagining healthcare.

Minimum Years Experience: 3 Years

5 Key Skills Required:

– 2+ years of Tier 2 Support in a SaaS company or equivalent.
– Proven QA experience.
– Excellent experience with Zandesk, Jira and Grafana.
– Good understanding in logs services.
– Willing to work in 24/7 shifts.

5 Areas of Responsibility:

– Leading internal escalations and communicating with the R&D team.
– Providing product feedback and insights to internal teams.
– Assist T1 while acting as a mentor training focal point to the team.
– Develop tools to improve efficiency of the support team.
– 24/7 shifts including weekends emergency support.

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